Τίτλος:  Customer & Sales Support Administrator

The Company

Cytop S.A, a member of the Motor Oil Group, operates on the collection and supply of the used lubricants (ULO), petroleum waste and other hazardous wastes, used packages material, making them available for use.  

The Motor Oil Group
At Motor Oil Group, our people are our energy!
We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy, and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.

Starting with the role:

Currently, we are searching for a Customer & Sales Support Administrator to join our team in Aspropyrgos!

During your day you will:

• Provide call center and customer support, handling inbound calls and emails related to services, orders, inquiries, claims, and customer needs.
• Support Sales and Operations teams by executing administrative tasks including Purchase Orders, travel coordination, correspondence, filing, and document archiving 
• Monitor and improve customer request response times, ensuring timely and accurate handling of daily requests.
• Support sales initiatives by preparing quotations, tracking opportunities, assisting Account Managers (AMs), and coordinating with scheduling and operations teams.
• Track and maintain customer pricing policies, ensuring accurate calculation, correct application, and alignment with contractual terms, while supporting internal reporting and financial reconciliation. 
• Manage and maintain CRM and ERP systems, ensuring data accuracy, consistency, and timely updates (e.g., Call Me, Cytop databases). 
• Develop reports, dashboards, and visual data tools to monitor sales and operational KPIs, providing actionable insights to sales and management teams. 
• Monitor and follow up on service complaints, missed collections, and operational issues, ensuring resolution, documentation, and feedback to internal teams to support service quality improvement.
• Assist with contract administration, including service amendments, renewals, and coordination of signed documents. 

What you need to stand out:

• Bachelor’s degree in business administration, Sustainability, Circular Economy or other related field
• 2-3 years’ experience at a relevant position
• Strong working knowledge in MS Office
• Knowledge on circular economy
• Verbal and written communication skills both in Greek and English
• Effective communication with internal and external stakeholders
• High attention to detail and accuracy in data entry
• Team spirit
• Ability to collect, consolidate, and clean data from multiple sources.
• Ability to generate sales reports and operational dashboards
• Display excellent troubleshooting and creative problem-solving skills. 
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