Τίτλος:  Customer Service Associate

The Company

About incharge (Motor Oil Group)

As a member of the Motor Oil Group, we are not just building a charging network—we are actively shaping the present and future of electric mobility in Greece. Incharge provides a comprehensive ecosystem of integrated charging solutions designed to meet the evolving needs of both the modern driver and the corporate sector. We operate the most advanced rapid-charging network in the country, defined by high-speed performance and strategic geographic reach.

Our Vision and Impact

By combining the heritage of the Motor Oil Group with the agility of a tech-driven mobility provider, we play a definitive role in the EV charging market. We are committed to actively shaping the present and future of electric transportation in Greece.

The Motor Oil Group

At Motor Oil Group, our people are our energy!

We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.

Starting with the role:

Currently we are searching to hire a Customer Service Associate to join our team in Athens.

During your day you will:

• Provide inbound telephone support and written customer communication (email & Indice platform,social media), ensuring prompt and professional handling of driver inquiries and requests
• Support the E-Mobility (CS) Partners Management Supervisor on managing Third – Party operations to ensure high quality customer service
• Manage RFID card lifecycle processes, including driver data registration, address confirmation, card packaging, and shipment preparation
• Handle customer requests related to the sale of e-mobility equipment and services, ensuring accurate capture and documentation of customer needs
• Create and maintain cases in the CRM system, ensuring completeness, accuracy, and proper categorization of all customer interactions
• Route and coordinate customer requests to the appropriate internal stakeholders, ensuring timely follow-up and resolution
• Support overall service quality by ensuring consistency, accuracy, and timely execution across all customer service and operational processes
• Actively participate in QA and UAT processes for platform updates and new implementations

What you need to stand out:

• Bachelor’s degree in Business Administration, Communications or other related field
• Minimum 1-2 years of previous experience in customer service, call center, or operational support roles
• Basic understanding of customer service principles and service quality standards
• Familiarity with CRM systems and case management processes
• Very good use of MS Office tools
• General knowledge of e-mobility services and products will be considered an asset
• Strong communication skills (verbal and written) with customer-oriented mindset
• Strong analytical skills, attention to detail and accuracy
• Organizational and time management skills
• Team playing approach and ability to cooperate with various stakeholders from all the hierarchical levels
• Work effectively under pressure
• Ability to follow procedures and work within defined guidelines