Τίτλος:  IT Service Management Engineer

The Company

Motor Oil Hellas (MOH) is committed to be a leader in the petroleum refining, energy and utilities business thus providing the region that it serves with a reliable and affordable supply of energy. Through its evolution MOH is now considered as one of the major contributors to the domestic economy and a key market player in the region. The extraordinary success that MOH has achieved can be largely attributed to its Personnel. At MOH we strive to develop our people to their highest potential, through continuous education and assignment of challenging projects.

Starting with the role:

Currently, we are seeking to hire an IT Service Management Engineer, to ensure the quality, availability, and smooth operation of IT services to support end-user productivity and align with organizational goals.

During your day you will:

•    Oversee the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement
•    Ensure a high level of customer satisfaction by addressing service issues promptly and effectively
•    Coordinate the execution of IT processes, such as User Access Reviews, and identify opportunities for process enhancements and optimization
•    Oversee the maintenance and accuracy of the Service Request Catalog, Service Registry, and Configuration Management Database (CMDB) to support effective IT service management
•    Define, negotiate, and manage service level agreements (SLAs) with internal and external stakeholders
•    Develop and maintain performance metrics and reports to track service performance and identify areas for improvement
•    Work closely with other IT teams, business units, and external vendors to ensure effective service delivery
 

What you need to stand out:

•    Degree in Computer Science, Information Technology or related field 
•    4 years’ experience in IT Service Management or a closely related role, with a strong focus on service delivery and process optimization
•    Solid understanding of the Information Technology Service Operation & Delivery framework
•    Strong understanding of IT service management frameworks and best practices
•    Good knowledge of ITSM. ITIL Foundation certification is required; advanced ITIL certifications are a plus
•    Previous experience in ServiceNow will be considered as an asset
•    Understanding of Business Continuity 

Key skill/attributes

•    Attention to detail & organizational perception 
•    Customer-oriented and service-minded

•    Analytical & problem solving skills   
•    Time management skills 
•    Interpersonal skills  
•    Collaboration