Title:  Technical Support Engineer

The Company

MORE (Motor Oil Renewable Energy) is a subsidiary company of the Motor Oil Group and is dynamically active in the field of clean energy production & management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.

At Motor Oil Group, our people are our energy!

We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.

Starting with the role:

Currently we are searching to hire a Technical Support Engineer who will be the primary technical liaison for customers interconnecting their renewable energy assets to our Virtual Power Plant (VPP) platform. Provide expert technical assistance, troubleshoot connection issues, and ensure smooth integration between customer systems and our aggregator platform, enabling reliable and optimized renewable energy aggregation. This role will also support our internal operations and maintenance teams by providing technical guidance and problem-solving expertise related to VPP connectivity and system performance.

During your day you will:

• Provide timely and effective technical support to customers regarding their interconnection to the VPP platform.
• Assist customers with onboarding, configuration, and integration of their renewable energy assets (solar, wind, storage, etc.) into the RES aggregator platform.
• Diagnose and resolve technical issues related to communication protocols, data exchange, telemetry, and control commands between customer equipment and the VPP.
• Collaborate with internal teams (engineering, operations, IT) to escalate and resolve complex technical problems.
• Provide technical support and troubleshooting assistance to the internal operations and maintenance (O&M) teams regarding VPP interconnection, communication issues, and system diagnostics.
• Support O&M teams in analyzing system performance data, resolving operational incidents, and optimizing connectivity to ensure platform reliability.
• Develop and maintain documentation including troubleshooting guides, FAQs, and onboarding procedures for customers and internal teams.
• Monitor system performance and alert customers and internal teams proactively on potential issues impacting their interconnection.
• Support training sessions and webinars to educate customers and internal teams on platform capabilities and best practices.
• Continuously update technical knowledge related to VPP technologies, communication standards, and renewable energy systems.

What you need to stand out:

• Bachelor’s degree in electrical engineering, Renewable Energy, Computer Science, or a related technical field (or equivalent experience)
• Master Degree in related fields will be considered an asset
• 2 years of experience in technical support or engineering roles within the energy, utilities, or renewable energy sectors preferred
• Experience with SCADA, energy management systems (EMS), or DERMS platforms.
• Knowledge of cloud platforms and IoT architecture will be considered a plus.
• Familiarity with cybersecurity best practices in energy systems connectivity.
• Fluency in English (verbal and written)
• Proficient in all MS Office software especially Word, Excel, Power Point
• Accountability and Reliability