Τίτλος: nrg_Customer Support Agent
Μαρούσι, GR, 151 24
Our People, Our Energy!
The Company
NRG Supply & Trading SA (nrg) started its activity on the energy market in 2012. Today, it is one of the most specialized Electricity Trading companies in the wider Southeast European region and is already one of the leading energy companies in Greece. Part of the Motor Oil Group, with a strong portfolio of corporate customers in Energy Supply, including large business groups and small and medium-sized enterprises, and with a significant market share in household customers, nrg has been showing impressive and rapid growth in recent years.
The Motor Oil Group
At Motor Oil Group, our people are our energy!
We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.
Starting with the role:
Currently, we are searching to hire a Customer Support Agent to join the Customer Support Department! As a Customer Support Agent you will handle timely and effectively interactions (calls, emails, chats and social media) customer queries.
During your day you will:
- Act as a point of contact for potential and existing Customer queries handled via nrg Customer Support
- Handle timely and effectively interactions (calls, emails, chats and social media) customer queries
- Ensure that daily assigned tasks, activities and emails are being handled in a timely and effective manner
- Provide feedback to Team Leaders (TL’s) regarding Customer trends that may imply employees and/or nrg customers
- Identify and report any potential customer loss
- Communicate daily service issues to TL’s by proactively exchanging information
- Display activities and behaviors designed to deliver personalized and distinctive Customer Experience according to nrg guidelines
- Comply with company corporate responsibility standards and ethics
What you need to stand out:
- University Degree
- 0-2 years of experience as a Customer Service agent
- MS Office (Word, Excel, PowerPoint, MS Forms)
- Excellent communication both in Greek and English
Our Compass is the #ACTION
#A_uthenticity
#C_ompassion
#T_eamwork
#I_ntegrity
#O_wnership
#N_ever giving up
What give us energy:
- Friendly and fast paced environment, being always at the heart of the #action
- Continuous learning to empower our teams
- Career Development opportunities across the Motor Oil Group
- Competitive compensation package
*We @Motor Oil Group are an equal opportunity employer.
Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.