Τίτλος:  nrg_Loyalty Specialist

The Company

NRG Supply & Trading SA (nrg) started its activity on the energy market in 2012. Today, it is one of the most specialized Electricity Trading companies in the wider Southeast European region and is already one of the leading energy companies in Greece. Part of the Motor Oil Group, with a strong portfolio of corporate customers in Energy Supply, including large business groups and small and medium-sized enterprises, and with a significant market share in household customers, nrg has been showing impressive and rapid growth in recent years.

In nrg, we are constantly investing in new technologies in the field of electromobility, with the aim of providing a comprehensive service to the driver who wants to switch to an electric car. By creating the optimum infrastructure and services, we are making electromobility a reality!

Starting with the role:

Currently, we are searching to hire a Loyalty Specialist to join our Product & Business Development Team!

You will not only focus on the operational aspects of loyalty management but also play a crucial part in shaping the overall customer engagement strategy and driving business growth.

Location: Marousi

During your day you will:

• Participate in market research and manage vendor relationships to choose the best loyalty tool, ensuring it meets the company's needs and goals
• Implement and configure the chosen loyalty management platform to align with business requirements and optimize functionality
• Lead User Acceptance Testing (UAT) to ensure the platform meets business requirements and functions correctly
• Contribute innovative ideas and proposals to enhance the penetration and effectiveness of the loyalty scheme.
• Use Customer Relationship Management (CRM) and loyalty platforms to analyze customer behavior and produce targeted campaigns that drive engagement and retention
• Perform calculations for both existing and new loyalty schemes, ensuring the results are accurate and validated
• Create and update reports related to loyalty programs, providing meaningful insights to inform business decisions

What you need to stand out:

• Bachelor’s/Master’s Degree in Business Administration, Economics, Marketing & Communication or related discipline
• At least 4 years of experience in Loyalty specialist role or related fields
• Advanced knowledge on Microsoft Office Suite especially on MS Excel
• Working knowledge on Microsoft Power BI preferably
• Proficient in the Greek and English language (verbal and written)