Title:  Logistics & Distribution Associate

The company

Coral Gas A.E.B.E.Y., part of the Motor Oil Group, is active in the market for gas storage and marketing. Through its 4 facilities in Athens, Thessaloniki, Ioannina and Crete, it serves over 1,000,000 customers, supplying them with reliability and safety of gas, constantly investing in innovation and security.

Starting with the role:

Currently, we are seeking to hire an Logistics & Distribution Associate to join our team!

During your day you will:

• Collect, review, and register customer orders received through inbound communication channels, ensuring completeness and compliance with internal procedures
• Initiate outbound contact with customers to prompt, confirm, clarify, or follow up on orders, ensuring timely submission and preventing delays in order processing
• Handle customer return requests by coordinating the return order process, ensuring proper documentation and system updates
• Inform customers, when applicable, about delivery schedules, order status, delays, or changes, providing clear and timely updates to manage expectations
• Receive customer complaints, ensuring issues are properly logged, investigated, and resolved in a timely and customer-focused manner, while escalate issues to the Customer Service Supervisor, when required
• Cooperate with Technical team, Sales team, Credit control, Commercial partners, Scheduling to validate Customers orders
• Is responsible for managing contracts end to end, including contract clearance and signature coordination, monitoring compliance with contractual obligations and statutory deadlines (including tax authorities), and maintaining a well-organized electronic contract archive
• Compile, analyze, and report key performance indicators related to customer orders, service levels and complaints to support performance monitoring and continuous improvement

What you need to stand out:

• Bachelor’s degree in Engineering or in an Economics-related field
• 1-3 years of experience in years in a similar position
• Customer-focused mindset with a strong commitment to service excellence
• Clear and professional verbal and written communication skills
• Ability to manage high call volumes while maintaining quality standards
• Strong organizational and time-management skills
• Attention to detail and accuracy in data entry and record-keeping
• Ability to prioritize tasks and work effectively under pressure 
• Problem-solving skills
• Collaboration and teamwork across multiple departments
• Proficient use of MS Office tools